Shipping policy

1. Shipping Locations

We ship to most locations within Australia. Unfortunately, we are unable to ship to international addresses at this time.

2. Processing Time

All orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.

3. Shipping Methods and Costs

We offer various shipping options to meet your needs:

• Standard Shipping: Typically takes 5-7 business days.
• Express Shipping: Typically takes 1-3 business days.

Shipping costs are calculated at checkout based on the weight of your items and the chosen shipping method.

4. Delivery Times

Delivery times may vary based on your location. Please note that unexpected delays may occur due to factors beyond our control, such as weather conditions or carrier issues.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can track your shipment online for real-time updates on its status.

6. Lost or Damaged Items

If your order is lost or damaged during transit, please contact us at orders@yorestore.com.au within 7 days of receiving your order. We will work with the carrier to resolve the issue.

7. Signature on Delivery

For high-value orders, we may require a signature upon delivery. If you are not available to sign for the package, the carrier may leave a notification for you to arrange redelivery or pick-up.

8. Delivery to PO Boxes

We can deliver to PO Boxes; however, please ensure that the address is complete to avoid delays.

9. Customer Responsibility

It is the customer’s responsibility to provide accurate shipping information. We are not liable for delays or lost items resulting from incorrect addresses.

10. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at orders@yorestore.com.au.